GASB Accounting Manager
Job Description
At LeaseCrunch, the GASB Accounting Manager | Client Success supports our client success strategy, giving CPA firms and their clients the support needed to adopt the new lease standard as quickly and simply as possible. This is a fast-paced team that needs to listen to client needs and develop scalable solutions to problems with the goal of driving an ever-increasing number of clients and leases on the software.re.
Responsibilities:
- Support CPA firms and direct clients through onboarding, training and support
- Ensure consistent, friendly, and swift service delivery
- Steward client issues from identification through resolution
- Facilitate feedback to advocate for capability improvements on behalf of our clients in partnership with our Product Management team
- Create and execute adoption plans with Account Management and Sales as necessary
- Manage the client experience to achieve high adoption rates by providing outstanding support
- Engage clients to participate in case studies and other marketing events
- Utilize monthly and quarterly business review cadence to ensure intentional and consistent communication
- Contribute to Client Success team continuous improvement efforts
- Create and refine training materials, webinars and Knowledge Base articles
Requirements:
- Exceptional written and verbal communication skills
- Strong attention to detail
- Able to prioritize a highly varied tasks in order to meet commitments
- Knowledge of basic accounting concepts and ability to swiftly learn new accounting standards: ASC 842, IFRS 16, GASB 87 & GASB 96
- Willingness to be available and responsive to clients needs as required
Preferred Qualifications:
- 3-7 years of hands-on client relationship management experience in B2B
- Bachelor’s degree in Accounting, Business Administration or related field
- Experience working fully remote environments
