A user is unable to login to LeaseCrunch

This article is for Firm and Client Accounts that do not utilize SSO (Single Sign On)

If your organization has SSO enabled, click here for our SSO login guide.

Check to see if the user account has been activated. To do so, follow these steps:

1. Navigate to the Administration page, and the Users tab.
   
   
2. Review the user status: While hovering the mouse over the user, if they still have an envelope icon in the Actions column, the user account has not been activated:
   
   1. Resend the Invitation by clicking the envelope.
   2. An invitation will be sent by the system to the user, from the email address info@leasecrunch.com. 
      
      Note: The user should check their spam folder in the event the email was not found in their inbox. 
3. If the user has no envelope in the Action column, they can navigate to the following URL and use the Reset Password link. The user will receive an email with instructions to reset their password.  
   Live Environment my.leasecrunch.com/Account/Login